Meet the Leaders: Neil Vasquez on Earning Customer Trust
How do you earn a customer’s trust in a business built on long-term partnerships?
In this third installment of our Leaders Interview Series, we sat down with Neil Vasquez, Global Sales Director at Tory Technologies, to talk about what it really takes to earn customer confidence, and how to keep it long after the sale.
Neil explains why listening comes before selling and why delivering on every promise matters more than making big ones. He also covers how Tory-Tech helps customers in two key ways: managing the human factor in the control room with MaCRoM®, and accounting for every product that is produced, moved or transported with COSMOS®.
A few highlights from the conversation:
Why listening comes before selling
How owning a mistake keeps a client’s trust intact
The two key ways MaCRoM® and COSMOS® help customers
Watch the video interview below:
Click on the video to watch the interview
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