In pipeline operations, outages, whether planned or unexpected, are part of the job. What makes the difference is how well they are coordinated across teams to be managed. At the center of that coordination is the Control Room, working together with either field personnel or project teams to keep operations running, as well as safe, efficient, and compliant.
The control room is the last responsible for the secure operation of the assets; therefore, it is where every operational decision begins and ends. When an outage happens, either scheduled or unexpected, the control room takes the lead. They assess the situation, define the scope of the work, and initiate communication with all relevant teams. Relying on MaCRoM®, control rooms can assign tasks, set timelines, and ensure everyone is aligned before any field activity begins.
Once the plan is in motion, MaCRoM becomes the central hub for coordination. Field teams receive assignments directly through the platform, along with all the necessary documentation and safety protocols. As work progresses, updates flow back into the system, giving the control room full visibility into what’s happening on the ground. This two-way communication helps the Control Room respond quickly if conditions change, and it ensures that no step is missed along the way.
When unplanned outages occur, like equipment failures or third-party damage, the process shifts into high gear. The Control Room immediately activates response protocols, dispatches field teams, and begins documenting the event. MaCRoM helps track the root cause, actions taken, and final resolution, creating a full record for future analysis.
This structured response not only shortens the downtime for the well but also improves the readiness of the Control Room for the next event.
This approach has delivered real, measurable benefits. We’ve seen better coordination between teams, reduced downtime, and improved service to customers, especially when they can align outages with their own planned shutdowns. It’s also helped pipeline companies get more value from new projects and system expansions by ensuring smoother integration and fewer surprises.
MaCRoM is a key tool to ensure fluid communication and coordination within the organization; its collaboration environment facilitates the way Control Rooms interact with other teams, improving productivity and efficiency. The collaborative nature of MaCRoM allows Pipeline Operators to share information between its internal groups, keeping track of actions and responses, as well as maintaining a complete auditability of data and documentation.
Tory Technologies, Inc., also known as Tory-Tech, is a Houston-based corporation founded in 2012, that designs, develops, integrates, and deploys intuitive corporate software solutions for Control Room Management and Volumetric Data Management. Decades of expertise in software development and implementation have resulted in a unique suite of solutions specifically designed to solve critical challenges in control rooms and flow measurement departments.
Interested in working with a SOC 1 and SOC 2 compliant company? Contact us to learn more about our control room management software, MaCRoM®, and our volumetric data management software, COSMOS®.